Terms of service

1. The agreement

By subscribing to Unnati, or by using it on behalf of an organisation that has subscribed, you accept these terms. If you are accepting them for an organisation, you confirm that you are authorised to do so.

Aavishkruti, of Ahmedabad, Gujarat 382470, India, provides the service.

2. Your subscription

Unnati is sold on annual terms. Your charge is the monthly rate of each module you enable, multiplied by twelve, plus the per-user monthly rate multiplied by your user limit and by twelve, plus Goods and Services Tax at the applicable rate, which is 18 per cent at the time of writing.

Some core modules are included at no extra charge. The specific modules, rates and user limit that apply to you are the ones set out in your written quotation or order.

If you enable an additional module during the term, your team gets access immediately and the amount is adjusted at your next renewal. We do not pro-rate a plan change mid-term. Removing a module works the same way: access ends when you ask, and the renewal amount drops.

3. Trials

We offer a free trial. Trial length depends on the plan and is stated when you sign up. A trial account may carry limits that a paid account does not, and we may end a trial if it is being used to run a live business without subscribing.

4. Payment

Invoices are payable in Indian rupees against an itemised GST invoice. Payment may be made online or offline as agreed in your order.

If an invoice is overdue we will tell you before we act. We may suspend access to the service if it remains unpaid after we have given you reasonable written notice and a chance to settle it.

5. Your data

The data your organisation puts into Unnati remains yours. We claim no ownership of it and we do not use it for any purpose other than providing and supporting the service.

You may export your data at any time during the subscription through the Import and Export Data screen. On termination you have a reasonable period to export before we delete or anonymise it, subject to any retention Indian law requires of us.

You are responsible for the accuracy and lawfulness of the data you put in, including making sure you may lawfully hold the employee, customer and vendor details you record.

6. Acceptable use

Do not use Unnati to break the law, to store or send unlawful material, or to send unsolicited bulk messages.

Do not attempt to access another organisation’s data, probe or test our security without our written permission, or interfere with the operation of the service for anybody else.

Do not resell, sublicense or provide the service to a third party as if it were your own, unless we have agreed that in writing.

Give each person their own login. Sharing logins defeats the audit trail and makes an investigation impossible, and we may suspend an account where it is happening.

7. Availability and support

We work to keep Unnati available and we do not publish an uptime percentage, because we will publish one only when we are prepared to be measured against it.

Planned maintenance is notified in advance wherever we reasonably can. Support is provided by email and WhatsApp during Indian business hours, as described on our support page.

The service is provided as it is. We do not warrant that it will be uninterrupted or entirely free of faults, and nothing on our website forms part of this agreement unless it is repeated in your written order.

8. Compliance features

Unnati includes features that help you meet Indian statutory obligations, including GST documents, e-invoice IRNs and e-way bills raised through National Informatics Centre systems.

Those features are tools. Responsibility for what you file, when you file it and whether it is correct remains yours and your advisers’. Statutory thresholds and rules change, so check the current notification rather than relying on a figure printed in software or on a website.

9. Confidentiality

Each of us will keep the other’s confidential information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is already public through no fault of the receiving party, or that must be disclosed by law.

10. Intellectual property

Unnati, its software, documentation, Unnati Academy lessons, brand and design remain the property of Aavishkruti. Your subscription gives you the right to use the service during the term, and nothing more.

If you send us an improvement suggestion we may use it without owing you anything, and we will not claim any right over your business data as a result.

11. Liability

Neither of us excludes liability for anything that cannot lawfully be excluded, including fraud.

Subject to that, our total liability to you in connection with the service in any twelve-month period is limited to the amount you paid us for the service in that period.

Neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

12. Suspension and termination

You may choose not to renew at the end of your term, and our refund and cancellation policy explains what happens to money already paid.

We may suspend or terminate the service if you materially breach these terms and do not fix the breach within a reasonable period after we tell you about it, or if an invoice remains unpaid after notice, or if we are required to do so by law.

On termination your right to use the service ends, and the sections that are meant to survive, including confidentiality, liability and governing law, continue to apply.

13. Changes to these terms

We may change these terms. Where a change materially affects an existing subscriber, we will give notice before the change applies to them, and it will normally take effect from the next renewal rather than in the middle of a term.

14. Force majeure

Neither of us is responsible for a failure caused by something genuinely outside our reasonable control, such as a natural disaster, a general failure of internet or power infrastructure, or an act of government. We will tell you promptly and work to restore the service.

15. Governing law

These terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction, except that either of us may seek urgent relief wherever it is needed to protect confidential information or intellectual property.

Before starting proceedings, both of us agree to raise the issue in writing and give the other a genuine chance to resolve it.